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Return Policies

Chandarana Foodplus > Return Policies

Product Return Policies

Items must be returned seven days from date of purchase
Proof of purchase in form of a receipt issued by us is a compulsory requirement
We will be unable to help you if you give us back a damaged product
Any items which expired through no error from our end cannot be returned
We are very happy to help you and remain flexible as long as it is genuine and within reason

Bottle Return Policies

Bottle returns vouchers are only valid for one month
You cannot redeem your voucher for cash under any circumstances
Your voucher must be redeemed in the branch where it was issued
You must use the full value of your voucher
Left over balances cannot be exchanged for cash
Please protect your voucher, it is as good as cash!
Kindly note that NO bonus points will be earned on any returnable/reusable bottles. Points will
only be awarded on the value of the content.

  • Foodplus

    We an independent chain of supermarkets which is Kenyan owned, located in convenient locations in Nairobi, Kisumu, Eldoret, Nanyuki and Mombasa and are known for our extensive choices in food.

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  • Our Head Office

    197 Lenana Place, Lenana Road

    254 20 294 2000

    254 720 606736

    info[at]chandaranasupermarkets.co.ke

  • Customer Service

    Our customer service team at the head office is available to help you.

    Monday-Friday: 9am to 5pm

    Saturday: 9am to 2pm

    Sunday: Closed

Copyright 2019 Chandarana Supermarket Ltd.
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